PURCHASING AND SHIPPING
Can I buy Vulpine in any shops? No. We chose to have a make-believe shop on planet Internet instead. How do I check on my order? We'll send you an email when your goods have been dispatched. If you did not receive this email, or maybe you 'accidentally' deleted it and do you not have your order information (..we both forgive and understand you), please feel free to email us through our contact page. We can let you know what part of the order process it is in or even where in the world it could be. Can I change or cancel my order once I've placed it? If you want to change your order please email us through our contact page with your order details as soon as possible and we will try and help, however our scientifically proven warehouse geniuses may have already sent it out. (They can't help it! They love to be efficient! It's not their fault!) Will you ship to me internationally? Are you kidding? We'd LOVE to! Please check our shipping page for details and associated costs. How do I contact Vulpine? You can contact Vulpine through our contact page, we reply within 24 hours during the week! (You can even time us). Or alternatively through [email protected], although we may not be as swift and generally magnificent on that one. What if an item is out of stock? You will be alerted that we're out when you try to buy it, OR if we run out after you've already placed your order we will apologise profusely and then offer you the option of waiting until it's back in stock, another product or a refund. If an item is out of stock and you haven't purchased it, but still want to know whether we will be getting more in or want to let us know that you simply must have it, we would love for you to shoot us a message through our contact page letting us know. What payment methods do does vulpinethelabel.weebly.com accept? Visa, Mastercard, American Express and PayPal. We sadly no longer accept chocolate coins as payment, due to it being a very silly idea, also because once we lost our entire life savings on a hot summers day. Blast. Can I buy Vulpine garments as a gift and have it shipped as one? Sure can. (And excellent idea, just quietly.) Just make sure you check the 'Gift' box and enter the details of who you are sending the gift to during the checkout process. When can I expect my order? It will depend on where it's going and which postage and handling option you selected at check out. See all of our Postage & Handling options here. What size should I get? We have a great international sizing conversion chart, it will make us so excited to see you use it! We want every Jimi Hendrix cover band to look you in the eye when they sing Foxy Lady at a wedding reception in Armidale. And that all starts by getting the size that fits you best, you sweet heartbreaker. What about refunds and returns and stuff? We are SO glad you asked. We wrote a whole page on this just here! Is it safe to use my credit card on vulpinethelabel.weebly.com? Absolutely. We securely encrypt your data using a Comodo 128-bit security certificate to ensure your details and life savings are 101% safe-as, always. Will you give out my details to third parties? Oh, totally! We feel you could really do with a penis enlargement and a fast-tracked college degree. Less hilariously: NO. Never. Not even to your mother in an emergency. (Kidding?) |
THE PRODUCT
Where and how are Vulpine clothes made? Vulpine is designed by an enthusiastic team of clothing and earth loving ladies in Sydney Australia. (No. Before you even do, we really don't want a shrimp on the barbie.) They are then made with the utmost attention to detail and highest of quality (we wear these clothes too ya' know) in beautiful and blissful Bali, Indonesia. Who makes the Vulpine garments? The Vulpine factory is filled with the happy and hilarious ladies of Ceningan Island. They love working for us, but we double love them for letting us work with them. So that's kind of how Shakespeare would put it. What are they made from? All Vulpine garments are made from at least 80% surplus materials (zippers, buttons and those kinds of things we get new, one of the many things we do just for you). This means we are collecting up the fabric that is left over from others and wasted, and without us would be found piled up landfills. (Gross right? We know). We use unused/would be wasted fabric to inspire us and make our garments from, bringing it back to life. As with all surplus materials, there's not too much of it, which means when you buy a Vulpine piece, it is automatically limited edition. Your garment will come with an information tag which will let you know how many of that item there are in existence, and which one you have (for example number 8 out of 31). Every Vulpine piece is special. PRESS AND MEDIA Where should I direct my press enquiry? Please contact Antoinette Barallon at Dynamic Duo PR. ([email protected]) How can I let Vulpine know I am quite the fan? Visit us and tag the heck out of us on social media! Oh, man we'd love that. @vulpinethelabel #vulpinethelabel |