RETURNS
Vulpine will happily accept unworn, unwashed and unaltered merchandise in saleable condition with original tags attached for a full refund. Apothecary, jewelry, lingerie, swimwear and sale items are final sale. Your return must be received within 20 business days from the date you received your shipment. To process a return, please follow the following steps: Step 1 Login to your account. Step 2 Click on “Order History”. Step 3 Select Return under each item you would like to return. Step 4 Please leave a reason for your return, as well as any feedback for us, and then click Confirm Return. Step 5 We will send you a return request via email which will include a shipping label. Step 6 Print and attach the return label to your original shipping box. Step 7 Seal the box and send it to sunny Sydney! Once we receive your package, we will promptly issue a refund for the items that you specify. Your refund will be credited to the same credit card used to make the original purchase. Please allow 10 business days to ensure that your refund is credited. You will be notified via email when your return package is received and your refund has been processed. For Australian customers, please only send returns using our pre-paid return labels so that we can track each package once it leaves your hands. We cannot guarantee a lost return that has been sent using a method other than our pre-paid return labels. |
EXCHANGES
We are currently unable to process exchanges. If you would like to exchange a product, please return the original item(s) for a full refund and place a new order. INTERNATIONAL CUSTOMERS If you are living outside of Australia and need to make a return, please follow the instructions above and send your package to the address below. Unfortunately, we are not able to issue return labels to our international customers. Questions? If you have any further questions about the return process, please email us through our contact page. Return Address: Returns Department c/o Vulpine 2744 E 11th Street Newport, NSW 2106 |